Your First Visit

What to Expect at our Arlington Practice |

Rachael, a Greene & Ratcliff team member, answering the phone at her desk.

“An AMAZING experience!”

“An AMAZING experience! This practice values hospitality, integrity and communication. After my teenager was misdiagnosed from a practice not looking out for her, I was stressed and gut told me to seek a second opinion. Thank goodness I found Dr. Ratcliff and his great team. They treated her and diagnosed her like she was their family.”

Amber S.

Patient Reviews
Close-up of green plant leaves near an office window.

A
Conversation

Your first visit is the start of a new relationship. Before we ever look at your teeth, we’ll take our time to get to know you, your concerns, your past dental experiences, and your goals for your smile.

Team member walking down the hallway with a patient.
Team member showing a laptop screen to a smiling patient in the exam room.

A Complete Picture

Next comes a thorough exam. We’ll take full X-rays, complete an oral cancer screening, and evaluate your teeth, gums, bite, and soft tissues, along with your jaw joint and muscles to ensure everything is working comfortably and in balance. We look at the whole picture.

An Unrushed Experience

Your appointment is scheduled with enough time to actually do things right. You won’t feel rushed, and you’ll have plenty of time to settle into comfort and ask questions.

Greene & Ratcliff waiting room with an orange armchair and view into the reception area.
Dr. Ratcliff talking with a patient seated in the Greene & Ratcliff reception area.

A Plan for You

Your doctor will walk you through the results of your exam. Dr. Greene and Dr. Ratcliff use plain language — no confusing dental jargon — so you’ll know what we found, why it matters, and what your options are before you leave.

Before
You Arrive

We encourage you to complete the new patient forms in advance so your appointment can stay focused on you.

Patient shaking hands with a team member at the Greene & Ratcliff front desk.

If you have X-rays or records from a previous dentist, please notify the office so we can make the transfer process simple and easy!

If dental anxiety has kept you away, tell us when you call. Nitrous oxide and oral sedation are both available, and our team is experienced with patients who need extra time and reassurance.

Smiling patient signing in at the Greene & Ratcliff front desk.

Finances& Insurance

We work with all PPO insurance plans and will file your claims for you. We also offer a variety of payment options, including financing through CareCredit.

What Makes the Experience Stand Out

Continuity

You will see the same team at every visit. Staff continuity is a priority here, not a coincidence. When your hygienist, assistant, and doctor know your history, your care improves.

Premier Dental Labs

Crowns, veneers, and restorations are made by a premier local dental lab selected for precision and quality. What goes on your tooth is built to last and look natural.

Exceptional Clinicians

Dr. Greene & Dr. Ratcliff have extensive training and experience that guides diagnosis and treatment for great results.

Referral Network

When your care requires a specialist, we have established relationships with trusted and proven providers in the area. We refer with intention and stay in active communication throughout.

Your New Dental Home

We’re focused on building lasting relationships while serving as a partner in your oral health. If you’re interested in receiving excellent treatment from compassionate professionals who always have your best interest in mind, this is the place for you.

Exterior of the Greene & Ratcliff Family & Cosmetic Dentistry office building at 909 West Mitchell Street.

What's the best next step?

Whether you have a question, appointment request, or need to schedule a follow up call us at

(817) 274-7875

 or send us a message to get started. We're ready to help!